ABSTRACT
The research suggests that emerging and disruptive technology is now perceived as a digital weapon. It is therefore often immediately piloted and quickly deployed by companies that want to improve their competitiveness through digital transformation. This chapter describes the five steps companies should take to assess their transformation readiness. Digital transformation projects include those projects that represent change through the application of existing, emerging and disruptive technology. They include improvements to customer acquisition processes, customer service, supply chain planning, digital media integration, analytics-driven management, and location-based services, among other business processes that might be transformed with digital emerging or disruptive technology. Emerging and disruptive technologies enable transformation, such as the use of augmented reality to improve education and learning, the use of location-based services for real-time cross-selling and upselling and the application of automated reasoning to transaction processing.
