ABSTRACT
Time is a powerful organizing principle, especially if one wants to understand human activities in an event-driven domain. Event-driven means that the pace of activities is not (entirely) under control of the humans who operate the process. Things are happening in the process itself, or to it, that determine the tempo of for example people’s situation assessment and decision making. This chapter presents several ways of building a timeline around people’s communication, each of increasing resolution. It then provides with timelines that may better show how people's assessments and actions are coupled to what was going on in the process they managed and monitored. Increasing the resolution of the timeline, merely by representing the data at a finer grain of analysis, could help to reveal other things about, in this case, the coordination between the two persons. Maurice Nevile, working with accident investigators, has led the way in applying a technique called conversation analysis to voice transcripts.
