ABSTRACT
The objective in setting key performance indicators (KPIs) is to develop a set of measurements that will provide meaningful information as to progress with respect to specific objectives. Although earned benefit is extremely useful for measuring progress based on work accomplished, business management also needs KPIs that are relevant before, during and after all of the implementation work to track how the benefits are actually accruing. The starting point for assessing the model should be the operational KPIs, which can be evaluated quantitatively. The comparison between the operational KPIs and the forecast values from the model will indicate any mismatch. The basic approach is to work from left to right to determine the correct value to assign to each link contribution share at each status review, as the required KPIs become available. The link between earned benefit progress tracking during implementation and KPIs once benefits start to accrue was developed.
