ABSTRACT
Introduction As we examine how organizations operate, it becomes apparent that for many of them some things are not working out as they should. In general, there are more meetings but less communication. There are more tools at our disposal, but less time to get things done. There is more data, but less insight. Customers want to shop when they want to, for the items they want, get everything at a great price, and receive superior customer service during their entire experience. It is abundantly clear that organizations need to execute well every time because their customers demand it. If they don’t execute well, the competition will.
