ABSTRACT
The design and creation of a hotline is a very important task. The initial design phases are critical to the overall operation of the hotline. When determining how a given hotline will be managed, it is important to consider the potential scope and size of the hotline, to include the number and type of anticipated callers, the time they may call, and the potential nature of their calls. Employee engagement is critical to the success of a given hotline. Employees need to feel comfortable coming forward with information. Cost is an important consideration when establishing a fraud hotline. Cost can vary and will depend on the unique considerations of each organization. It is important to conduct a cost-benefit analysis and determine the solution that is appropriate for one's business. The name of the hotline is very important. The hotline name can dictate the overall tone and spirit of the hotline.
