ABSTRACT
Knowledge Management in Practice provides knowledge management (KM) professionals and those obtaining training and formal education in KM a practical examination on how KM is being applied. The use of its principles, practices, and procedures has expanded enormously in recent years. This expansion has also brought about the proliferation of KM systems in many forms (customer relationship management [CRM], content management, document management, knowledge repositories/libraries, social media applications, decision support systems, etc.). The inclusion of KM from a strategic point of view to streamline revenue, increase revenue, improve performance, attract/retain customers, and manage human capital has enabled organizations to maintain and/or improve their competitive edge. To compete in a local, national, and/or global market, organizations including educational, government, and military are looking for that differentiator and KM has proved to be just that.
