ABSTRACT
Medical secretaries and receptionists, with their unique skills in dealing with doctors, other professionals and patients with tact and courtesy, will find that a knowledge of medical terminology will help them to carry out their duties in a more effective and efficient manner. Medical secretaries and receptionists will find that doctors refer patients for pathological and other investigations and tests. The term 'branded' refers to the proprietary name of a drug that is given by a manufacturer, whilst the term 'generic' means that the name is a general one which describes the pharmacological product. The pharmacist is a professional person who will from time to time telephone a medical practice to speak to a doctor or a member of the team. E-pharmacy developments allow people to consult their pharmacist electronically to seek advice, purchase over-the-counter medicines, and to make arrangements for the delivery of their dispensed prescriptions.
