ABSTRACT
Every receptionist is gifted in some way, for example in dealing kindly with people, having patience, and a pleasant speaking voice. In addition to these natural gifts, everyone can acquire skills to help them to do their job better. The most important skill areas are those of communication and organisation. Systems and organisation are essential to the smooth running of a reception area. The Internet is a world-wide system of information technology networks, providing a global, on-line computer network that connects governments, universities, organisations and many other networks and users. Electronic mail is a telecommunications system that enables the users of a computer network to send messages to other users throughout the world. Information facilitators are funded locally, and through Primary Care Information Service they give GP practices training in information management skills, recording data and analysing data quality. Information technology is influencing and changing many of the systems that have been used in general practice for many years.
