ABSTRACT
Let's face it, the world of work and management can be a very boring place. Routine is the name of the game. The foundation of quality and quality
services is 'process control'. How exciting is that? Actually, very! Well, for som e... (Apologies to any quality anoraks reading this! I know that any day without major grief is exciting!)
Quality is knowing what you want, making sure you get it, every time, until you don't want it any more. Very simple. And, it is important.
