Communication skills training has typically concentred on the interaction between health professional and patient. However in the course of a day a health professional will inter­ act with many people other than patients. Senior clinicians may not only be in charge of a clinical team but may also be responsible for teaching junior staff both within and with­ out their own disciplines. Chapter 10 will look at the more formal interactions between professionals and teaching, while this chapter looks at day-to-day communication issues.