ABSTRACT
This chapter demonstrates how different human factors (HF) methods, originally developed for the study of distinct concepts, can be integrated to provide exhaustive analyses of performance in complex socio-technical systems. It describes the event analysis of systemic teamwork (EAST) framework, which is one such example of how a combination of methods can be useful for examining performance in complex systems. The EAST provides one such framework of methods that allows collaborative performance to be comprehensively described and evaluated. EAST enables the description and examination of the task and social and knowledge networks underpinning complex socio-technical system performance, along with a deeper analysis of various specific constructs. The EAST framework lends itself to indepth evaluations of complex socio-technical system performance, examination of specific constructs within complex socio-technical systems and also system, training, procedure and technology design. The case study applications demonstrate the utility of applying integrated suites of HF methods to tackle complex socio-technical system performance.
