ABSTRACT
Gone are the days when we had to study bulky manuals to use or administer the system. It has become mandatory to provide online help at the click of a button. It is not a surprise that users do not study manuals anymore. We provide help to the users through multiple means. We provide a description for each screen, then provide labels to each of the screen controls describing what is expected in the control. We provide tooltips to give a little more explanation in addition to what is provided by the labels. We also display messages when the cursor hovers over the control on the screen. We provide an opportunity to the user to correct a mistake, and provide confirmatory messages after the user completes an action and an error message when the user commits a mistake. Then, we provide links to other web pages that provide more information about the topic at hand. Finally, we provide help pages with explanations with examples and illustrations where necessary. All these we provide to help all classes of users. While the documentation is provided by professional writers, we need to design all these aspects. All these aspects are discussed in this chapter.
