ABSTRACT
During the course of a day, a manager will receive hundreds of pieces of information in the form of emails, text messages, memos, letters, reports, proposals, news articles, requests from staff, colleagues and supervisors, meeting requests and minutes, and the like. The ability to efficiently process information is a key organizational skill required for managers. The ability to review, prioritize, file, retrieve, and respond to volumes of information from which to make decisions requires an information management system. The foundation of a manager's success depends on the quality and productivity of the staff that reports to him. One of the most important goals a manager should have as a supervisor is to encourage initiative. It is also important how a manager respond to his/her staff's ideas and handle their mistakes and failures. Evaluating performance is one of the most difficult tasks that a manager has to perform and dreaded by most young managers.
