ABSTRACT
What I hope most is that the reader or students involved in the use of the methodologies provided in this book have a foundation in which to use statistical process control (SPC). Even if one just understands the basics of SPC and can recognize a sudden assignable or special cause variation event, then that is success. However, more than that, I hope the professionals that read this book or are trained in the information provided are able to understand the concept of problem variation. I hope that the information presented in Chapter 6 will be used to move towards excellence in one’s career and activities.
