ABSTRACT
Measurement is fundamental to sciences and to the engi-
neering disciplines. Similarly, the importance of measure-
ment and its role in better management practices is widely
acknowledged. Effective measurement has become one of
the cornerstones of increasing organizational maturity.
Measurement can be performed to support the initiation
of process implementation and change or to evaluate the
consequences of process implementation and change, or it
can be performed on the product itself.
