ABSTRACT
To select the problem is only half of the task. The other half is to resolve it. In Volume II, the focus is on the process of “how” to go about solving “a” problem, recognizing that more often than not, the solution is going to be through a team. Therefore, whoever is involved must understand the dynamics of team formation and performance. (This may be a good time to review Part II of Volume I.)
From a problem-solving perspective, a team is an entity made up of individuals who have some ownership of the problem, complement each other on the skills necessary to resolve the problem, and have knowledge of the process (both the problem solving process and the process where the problem exists).
