ABSTRACT
Provide a detailed explanation of how a defect can impact the classical COQ categories.
• Explain the benefit of plotting performance metrics on a log scale.
• Recognize the need for change and the role of values in a business. • Recognize the need for measurement and its role in business success. • Understand the role of questions in the context of management leadership. • Provide a brief history of Six Sigma and its evolution. • Understand the need for measuring those things that are critical to the
customer, business, and process. • Define the various facets of Six Sigma and why Six Sigma is important
to a business. • Identify the parts-per-million defect goal of Six Sigma. • Define the magnitude of difference between three, four, five, and six
sigma. • Recognize that defects arise from variation. • Define the three primary sources of variation in a product. • Describe the general methodologies that are required to progress through
the hierarchy of quality improvement. • Define the phases of breakthrough in quality improvement. • Identify the values of a Six Sigma organization as compared to a four-
sigma business. • Understand the key success factors related to the attainment of Six Sigma. • Understand why inspection and test are nonvalue-added to a business and
serve as a roadblock for achieving Six Sigma. • Understand the difference between the terms
process precision
and
process accuracy
.
