ABSTRACT
Sigma. • Recognize that defects arise from variation. • Define the three primary sources of variation in a product. • Describe the general methodologies that are required to progress through
the hierarchy of quality improvement. • Define the phases of breakthrough in quality improvement. • Identify the values of a Six Sigma organization as compared to a four
sigma business. • Understand the key success factors related to the attainment of Six Sigma. • Understand why inspection and test is nonvalue-added to a business and
serves as a roadblock for achieving Six Sigma. • Understand the difference between the terms
process precision
and
process accuracy
.
