ABSTRACT
Observation and studies of JCSs at work have built a body of results that
describes how technology and organizational change transforms work in systems.
Points of technology change push cycles of transformation and adaptation. The
common observation is that technological change does not reduce workload or
simplify the tasks of operators. Instead, the new capabilities it creates are exploited
by people responsible for achieving various goals “to ask personnel to do more, do
it faster, and do it in more complex ways” (Cordesman & Wagner, 1996, p. 25).
