ABSTRACT
In addition to providing a place to work, the intention of most office design projects is to address organizational and business objectives. Those objectives may or may not be well-defined, or even explicitly agreed to, by the stakeholders in the new workspace. Once employees have moved into the new workspace, there is rarely a systematic assessment of the success of the design response in terms of the original objectives. Even less frequently is there any formal ongoing assessment of the performance of the workplace and management services within the framework of business objectives. Given the increasing pressure on organizations to leverage all capital investments (including buildings and interior space) in pursuit of business goals, workspace design is playing an ever more critical role in the success of companies.
