ABSTRACT
This chapter explores retail supply chain performance definition and measurement. In particular, it points out likely differences in performance measures among companies along the chain. It also describes how supply chain managers in a company might connect their performance measures to their organization’s retail format and its strategies for competing. This need is acknowledged in the Supply Chain Council’s Supply Chain Operations Reference (SCOR) model. SCOR describes, as a best practice in SCM, an enabling process to align the supply chain plan with the financial plan. The approach in this chapter is one way to accomplish this objective.
