Buying and implementing any software package is not a simple task. It is a significant business investment involving intellectual and monetary capital and often extends to involving the goodwill of an organization’s customers and suppliers. In short, there are many business issues that can pose very real and significant business risks when buying and implementing any software package. The focus of this chapter is said to be

business case driven

. Business cases are widely viewed as an effective technique for reducing business risks, primarily by quantifying expected results or outcomes of capital investment decisions. This chapter will answer the following questions:

What is a business case?