ABSTRACT
Over the past decade, companies spanning a wide spectrum of industries have been focusing their competitive strategies on leveraging the competencies and innovative capabilities to be found in the clusters of customers and suppliers constituting their business supply chains. While it is true that during the same period much effort had been invested in quality management models, the application of information technologies, and process and organizational reengineering, today’s best enterprises have increasingly looked toward
supply chain management
(SCM) to provide fresh vistas for new sources of competitive advantage.
