ABSTRACT
Information or material that is required to complete the activities necessary to produce the end result
Transformation:
The tasks performed to transform or add value from the input to the output
Output(s):
The specified end result required by the customer or another process
Supplier:
The person, department, or function that provides the input
Customer:
The person, department, or function that receives the output
Controls:
Measures and steps to ensure the process is functioning properly
Feedback:
Customer-provided input as to the efficiency and effectiveness of the process
Owner:
The individual who owns the process and is responsible for the process efficiency and effectiveness from end to end
These process components are depicted in Figure 2.1. A process can be analyzed as well as grouped with similar processes.
