CURRENT STATE PROCESS ASSESSMENT

Now it’s starting to get exciting. Processes have been identified, prioritized, and selected for improvement. The next step (Step 4) of the process methodology is to perform a current state process assessment. Following are the tasks for this step:

Gather Information:

Gather information about the current process. Conducting interviews

Observing the process

Performing the process

Flowchart:

Flowchart the current process to obtain understanding. Map processes across departments

Cross-functional flowcharting

Steps to create cross-functional flowchart

Hints for creating the cross-functional flowchart

Analyze Flowchart:

Analyze the flowchart created. Flowchart characteristics

These tasks are depicted in Figure 6.1 and described below.