ABSTRACT
In Chapter 10 we discussed the Plan-Do-Check-Act approach to implementing supply chain projects. We also described at some length the role of top management in implementation. However, the reality is that the “doers” who implement new supply chain processes will come from one or more functional departments. So an important part of the task under current discussion,
Implementing Collaborative Relationships
, is marshalling these resources. A major obstacle is that improvement team must learn new skills to be effective. In addition to hammers, they must become proficient with saws, wrenches, and other tools of the trade. This chapter provides a guide to participation in our five supply chain implementation tasks:
1. Designing supply chains for strategic advantage.
