ABSTRACT
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Six Sigma is a revolutionary business process geared toward dramatically
reducing organizational inefficiencies that translate into bottom-line profit-
ably. It started in the 1980s at Motorola and spread to such organizations as
Allied Signal, Seagate, and General Electric. The process consists of five steps
Define Measure Analyze Improve Control
By systematically applying these steps, with the appropriate tools, practitioners of this approach have been able to save substantial dollars.
