ABSTRACT
As discussed previously, Peter F. Drucker stated ‘‘It is not true, as a good many industrial psychologists assert, that human nature resists change. On the contrary, no being in heaven or earth is greedier for new things. But there are conditions for man’s readiness for change. The change must appear rational to him . . .’’.15
The key here is that any change must appear rational, especially when trying to effect an entire organization by making it more effective with documented and used processes. At the onset, the process engineers must realize that there will be resistance to change but, if it is promoted properly, the resistance can be minimized and controlled.
