ABSTRACT
Once a facility is installed or built, it requires operations, security, and maintenance management. Now, information technology is becoming more important in each of these functional areas. These topics converge in the skill requirements of operators, who must be competent in one or more of the four areas — operations, maintenance, emergency management, and information technology. This chapter explains operations, and the next three explain security and disaster prevention, maintenance management, and information technology in system management. Taken together, the four chapters explain the major requirements to operate, protect, and maintain water, sewer, and stormwater infrastructure systems.
