ABSTRACT
Intervening as a behavior-change agent This chapter presents the principles and procedure of safety coaching-a key behavior-change process for safety improvement. The letters of COACH represent the critical sequential steps of safety coaching: Care, Observe, Analyze, Communicate, Help. This coaching process is clearly relevant for improving behaviors in areas other than safety and in settings other than the workplace. Behavior-based feedback is critical for improvement in everything we do. This chapter shows you how to give feedback effectively.
