ABSTRACT
Th is chapter will primarily cover what the International Institute of Business Analysis (IIBA) refers to as requirements elicitation. While much of the business analyst’s work is structured and well defi ned, and really is centered on discipline, this portion of the job is more of an art than a science. A business analyst needs very good communications skills, a strong ability to deal with diff erent personalities, and good facilitation skills. Th is section, the capturing of the requirements, is where those skills are put to the test. Th e fi rst part of the chapter will discuss some of the drivers behind the process of selecting the appropriate elicitation techniques for a project. After that there will be a summary review of all the techniques covered, followed by a detailed exploration of each technique.
