ABSTRACT
On the other hand, this definition could be far too narrow because of its focus on the use of currency. A broader definition includes customer service over the Internet, electronic responses to requests for proposals, or simply the automation of any business-to-business or consumer-to-business relationship (Jordan, 1998; see also Minoli and Minoli, 1998, 8). It must also be noted that the parties for Internet commerce can be business-to-business, business-to-consumer, and/or intraorganizational (Mougayar, 1998). For the purposes of this chapter, no distinctions are made between electronic commerce and Internet commerce. Most of the focus here is also on business-to-consumer Internet commerce.
