ABSTRACT
Metrics, measures, and monitoring processes exist only to provide decision support. They serve no other purpose. The information they provide is only useful to the extent it serves that purpose.
Given that criteria, to determine what information is needed and the required characteristics and attributes of measuring and monitoring processes, we must know answers to the following questions:
1. What is being managed? 2. What are the objectives? 3. What are the decisions that must be made? 4. What information is needed to make those decisions? 5. What processes can provide the required information?
