ABSTRACT
It is with great sincerity that we hope you never have need for any of the material in this chapter. Yet, despite your best efforts to design and test for robustness in your applications, you may be required to manage and resolve unforeseen issues for your production applications. You may also have the misfortune to inherit responsibility for applications that have not been designed and tested using the expertise in this book. In either case, this chapter enumerates a list of troubleshooting strategies and outlines crisis management techniques developed by way of hard-earned experience. Much of what we describe in this chapter is common sense, but in a crisis, discipline and calm are required to work through the situation in a structured fashion. is chapter is a good reference for situations in which things are quickly going from bad to worse.
