ABSTRACT
User requirements elicitation is a fundamental phase of the development process of interactive product and services. is is evident in the principles of user-centered design (Norman and Draper, 1986), and has led to the development and practice of a wide variety of methods and techniques, mostly originating from the social sciences, psychology, organizational theory, creativity and arts, as well as from practical experience (Maguire and Bevan, 2002). Many of these techniques are based on the direct participation of users or user representatives in the process of formulating their own technological needs. However, the vast majority of available techniques has been developed with the “average” able-bodied user and the working environment in mind.
