ABSTRACT
Overview Once.an.improvement.team.has.identified.the.root.causes.for.process.breakdowns. and. developed. countermeasures. to. eliminate. or. prevent. them. from. occurring,. this.information.must.be.documented.in.a.control.plan.and.integrated.within.an. organization’s. normal. quality. control. system.. These. quality. systems. range. from. internationally. recognized. systems. such. as. those. promoted. by. the. International. Standards. Institute. (ISO),. the.Automotive. Industry.Action.Group. (AIAG),. and. similar.organizations..Although.there.are.many.ISO.standards,. three.are.of.particular. importance. for. process. control.. The. most. basic. is. ISO. 9000.. This. ISO. standard.describes.a.basic.quality.management.system.that.every.supplier.should. have. to.meet.basic.customer. requirements.. It. includes.procedures.and. standards. related.to.the.control.of.documents,.quality.measurement.records,.internal.audits,. .nonconforming. materials,. corrective. actions,. and. activities. designed. to. prevent. quality.problems..ISO.9000.is.used.to.develop.a.mutual.understanding.of.quality. requirements.between.customers.and.suppliers..ISO.9001.is.a.next-higher.level.of. control..It.is.a.formal.set.of.requirements.that.a.quality.management.system.must. have. to.demonstrate. that. a. supplier. can. consistently.meet. customer. and. regulatory.requirements..The.difference.between.ISO.9000.and.9001.is.that.9000.only. .demonstrates.that.a.supplier.has.the.basic.elements.of.a.quality.system,.but.not.that. the.system.will.consistently.meet.customer.requirements.
