ABSTRACT
This chapter addresses several common problematic working conditions and their solutions in a Lean Six Sigma organization; they include: (1) poor training; (2) slogans, exhortations, and targets that demand higher levels of productivity; (3) work standards (quotas and piecework) on the factory floor; (4) fear; (5) barriers
that rob the hourly worker of his or her right to pride of workmanship; and (6) lack of education and self-improvement efforts; see Deming (1986 and 1994) and Gitlow, Oppenheim, Oppenheim, and Levine (2004).
