ABSTRACT
Overview Many external and internal factors impact organizations and make them change. Organizations need to change for many reasons. For example, external economic conditions may deteriorate causing a loss of major customers. The loss of one or more customers may require that changes be made in available capacity or new customers must be retained to replace those who have been lost. Also, technology may change how products and services are designed, produced, and delivered to customers . This type of organizational risk must be mitigated by monitoring changes in relevant technologies as well as industry trends. New competitors which may require change also enter an industry to change its competitive dynamics. Internal factors may include poor organizational strategy or poor execution of goals and objectives. Other issues may be related to resource scarcity where resources include labor, materials, equipment, and capital as well as similar sources. There are many other situations that may require an organization to change.
