Cost overruns averaged 56 percent of original budget, and n IT projects took 84 percent more time (on average) than originally scheduled. n

ese are indeed horrendous statistics, but they are not surprising. From the reported success rate of IT projects, which is slightly over 30 percent, to cost overruns and delays in deliverables, the figures are close to the trend line. Such dismal outcomes persist 50 years after computers first entered commercial, manufacturing, and banking operations.