ABSTRACT
Transformer 6, care coordination (see Figure 6.1), is an emerging challenge in our healthcare system because of the increasing complexity of the number of providers, number of settings of care, and the number of methods of delivering care. Coordinating care across services within your hospital (such as between diagnostic imaging and a patient unit), across settings (such as between the intensive care unit and the medicine floor), or across people (such as between a primary doctor and specialist) is a challenge no matter who or where you are. Although we talk about “seam-
46
less care,” the healthcare industry has failed miserably in achieving it and it is often recognized as a main driver for poor quality and medical error.
