ABSTRACT

I encourage you to seek your own versions of these models and to apply them in ways that are natural to your organization. Continuous improvement cultures can deliver superior results over time, if the improved performance is based on cultural change, which means new norms for how people respond in your workplace, or normative behaviors or instinctive responses. Your plans to change your culture must be extensive and far reaching to allow for sufficient changes to previous ways of working. Change can be quite challenging.