Chapter 1 dealt with how companies are generally unaware of how they are wasting talent and have great opportunities to advance their organizations through better utilizing their people. Yet the failure to fully utilize the department devoted to people is directly related to the failure to utilize people in the workplace. Do you see your HR department as a team of professionals, a group to be relied on to achieve strategic goals? Does your HR department actively help improve employee productivity? Does your HR Department directly impact financial results?