ABSTRACT
Performance measurement: The use of statistical evidence to determine progress toward specifically defined organizational objectives, goals, or standards.
Quality: Meeting customer needs. Responsibility: Accountability for obtainment of an objective through
the utilization of resources and adherence to policies. Span of control: The number of subordinates that can be effectively
managed. Variable: A continuous or discrete measurable factor, characteristic, or
attribute of an item, process, or system; some factor that might be expected to vary over time or between objects.
