ABSTRACT
Protocol (RTP) and the Real Time Control Protocol (RTCP) ◾ Understand the methods involved in integrating services in the Internet and the role
played by the Resource ReSerVation Protocol (RSVP) for achieving the required QoS ◾ Explore the many functions of the Real-Time Streaming Protocol (RTSP) and its use in
streaming audio and video ◾ Obtain a grasp of the security issues associated with VoIP
The objective of Unified Communications (UC)/Unified Messaging (UM) is the integration of business processes and communication. In order to provide the most effective communication media and techniques for business applications, UC must be both dynamic and intelligent in order to be viable in this environment. The key vendors in this area are Cisco, Microsoft, and Avaya.
