ABSTRACT
The potential impacts of EIS on the firm has stra-
tegic, organizational, technological and behavioral
dimensions, which necessitates a broader perspec-
tive of EIS evaluation (Stefanou 2002). Stefanou
(2002) contended that since ERP systems are
strategic and operational in nature, the evalua-
tion has to be made from these main perspectives
(see Table 1). From strategic aspect, it is impera-
tive to identify the degree EIS contributes to busi-
ness strategy of the firm (Fitzgerald 1998). From
the operational aspect, it is critical to evaluate the
aspects that contribute to cost reduction and oper-
ational efficiency.
