ABSTRACT
Project management is the application of knowledge, skills, tools and techniques in order to meet or exceed stakeholder (customer) requirements from a project. Meeting or exceeding stakeholder requirements means balancing competing demands among:
• scope, time, cost, quality, and other project objectives • stakeholders (customers) with differing requirements • identified requirements and unidentified requirements (expectations)
Knowledge about project management can be organized in many ways. In fact, the official Guide to the Project Management Body of Knowledge (PMBOK) identifies 12 subsections of project management (Duncan, 1994):
1. project management 2. the project context 3. the process of project management 4. key integrative processes 5. project scope management
6. project time management 7. project cost management 8. project quality management 9. project human resource management
10. project communications management 11. project risk management 12. project procurement management
This chapter addresses how total quality management may be implemented efficiently with an undertaking of a project management approach; it also discusses some of the basic concepts of project management and how the methodology of project management may be used.
