ABSTRACT
Wall Display or Message display Unit (MDU). These can still be found in many call centers.
A traditional readerboard is a large sign, usually placed on the wall of a call center. It displays useful information agents can view at a glance to make informed decisions on how to improve call processing. The main data displayed is most often up-to-theminute ACD statistics. These stats are updated fre
quently, usually every 30 seconds or so. Common stats displayed include the number of calls in queue, the amount of time the call that has been holding the longest has been on hold, the average speed of answer and the service level.
