ABSTRACT
During the last 10 to 15 years, there has been a tremendous change in high technology products and the way those products are serviced. Years ago, most electronic products relied on electronic hardware. These products were not very sophisticated, there were fewer features and a user, almost always, knew when the product malfunctioned. Likewise a service technician had an easier time troubleshooting these products as problems were simple to diagnose and correct. So, your kitchen appliances, televisions, audio/visual equipment used to be fairly easy to repair when the product failed.
