ABSTRACT
The purpose of this chapter is to provide some basic voice mail skills that will enable you to stay productive when you are away from your desk. In addition, you will learn how to help others stay productive when you are unable to reach them while they’re away from their desks. In this chapter, I will cover two aspects of voice mail etiquette: (1) that which involves the caller and how he ought to leave voice mail messages that facilitate work and momentum and (2) how a recipient should record voice mail greetings which invite callers to leave a voice mail message.
