ABSTRACT
You have selected a community for your call center. Now you need to look at property. That can be challenging because there are many considerations .
You should projec t the life span o f the center (including how many agents you will need initially, at your peak, and at the end. That will determine the type of building you will require. Chapter 3 explores the methods to help determine how many workstations you need based on volume, after funnelin g those off to self-service, home agents , an d outsourcers.
